Frequently asked questions
You can email us at firstname.lastname@example.org or hit us through our 'Contact tab' where our customer service team will be happy to help you with whatever you need!
All orders come from our homebases in Dubai and New York.
Fortunately Yes! Customers have up to 12 hours to cancel or change their orders.
We accept all major credit cards (VISA, Mastercard, AMEX) as well as Apple Pay. We are working on adding in more payment options for customers.
All orders are handled and shipped within 1-3 days. Please allow extra time during busy holidays.
FearlessKicks strives to deliver your order to you within 7-12 business days.
Contact FearlessKicks Support with your order number and explain your tracking inquiry. We will contact your carrier and open an investigation, if needed, for your missing package.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country.
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-14 business days of receipt of the returned item or cancellation request.
Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.