- Refund Policy
Currently due to logistical reasons we are unable to offer returns, refunds, exchanges or swaps. This also applies if you ordered the wrong size. Please research the product you want beforehand as we don't have pictures of every angle.
If you received your item damaged, were sent the incorrect item or were sent an item in the incorrect size, please reach out to FearlessKicks support and send us the listed details within three days. You will navigate through a guided experience that will help you submit the necessary details so that we can investigate your issue.
You will be asked to submit the following when you create your case:
- Your order number
- Photo(s) of the issue you're referring to
- A picture of the shipping box in full
- A photo of the verification tag or sticker still attached to your item
- A clear photo of the QR code on the tag or sticker
Once we've received this information, we'll investigate your issue and respond as soon as we can, generally within 24 hours.
Please note the following if you suspect you have a problem with your order:
- If you are not happy with the condition of your item: FearlessKicks takes item age into consideration when verifying it at our center. For items that are five years out from their release, FearlessKicks does allow for a certain amount of yellowing and aging, and warns that shoes this old may have structural weaknesses and a lack of durability, and should be worn at your own risk.
- If you received the wrong size: Please verify if there is a discrepancy between the size purchased and the size received. If there is a difference, we will make every effort to correct it at no charge.